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FEATURED CASE STUDY 2018-04-17

Prioritised customer requests

otp bank
A text analytics solution using machine learning technology is used to prioritize customer requests at OTP customer service. A “virtual assistant” is working for the customer service, significantly reducing the time spent on a case.

Response times were reduced by 20%.

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Hanga 2.0 - The Virtual assistant

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While the voice-activated IVR solution is capable of "simple" routing, question-and-answer communication after understanding the client's intentions, the virtual assistant is capable of longer, more complex dialogues and conversations. ELVIRA Voice-based ELVIRA, the passenger information system ...
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